Refund and Returns Policy

Effective Date: November 25th, 2023

Returns Address: The Decent Nerd
Griseldestraat 16-2
1055 AW, Amsterdam, Netherlands

Web Shop & Brand: The Decent Nerd

Support Email: support@thedecentnerd.com

Return Timeframe: Customers are eligible to return products within 30 days from the date of delivery.

Return Conditions:

• Exchanges for different sizes or models require prior contact with our customer service team.
• All return and refund requests must be made by contacting customer service.
• Items must be returned in unused condition and with original packaging intact.
• Refunds will be processed only after the returned item has been received and examined.

Shipping Responsibility: The customer is responsible for the shipping costs associated with returns unless the return is due to a mistake on our part or a defective product.

Return Process:

1. Contact our customer service team at support@thedecentnerd.com to initiate a return or refund request.
2. Upon approval, pack the item securely and ship it to the provided return address.
3. Once the returned item is received and verified, refunds will be processed to the original payment method used for purchase.

Exceptions:

• Items purchased during promotional periods or sales may have different return conditions. Please refer to the specific promotion details for clarification.
• Personalized or customized items may not be eligible for returns unless they are defective or damaged upon arrival.

Contact Information: For any inquiries regarding returns, refunds, or exchanges, please reach out to our customer service team at support@thedecentnerd.com.