Shipping Policy

Last Updated: November 26, 2023

These Shipping Policy terms (“Policy”) apply to all purchases of products (“Products”) made through The Decent Nerd, operated by Max EPC, LLC. By placing an order with us, you agree to the terms outlined in this Policy. Please read this Policy carefully before making a purchase.

1. Orders and Shipping

• Order Processing: Orders are processed within a reasonable time after they are received. Please note that processing times may vary based on the availability of the Products and order volume.
• Shipping Locations: We ship our Products worldwide. Shipping is available to destinations served by UPS, FedEx, and DHL.
• Shipping Carriers: We use UPS, FedEx, and DHL for shipping. Shipping times vary based on the destination and the chosen shipping method.
• Customs and Duties: For international orders, you may be subject to import duties, taxes, and customs fees levied by your country. These charges are your responsibility and are not included in the product price or shipping cost.

2. Shipping Costs

• Free Shipping: We offer free shipping on all orders, regardless of the destination. The shipping cost is included in the total order amount.

3. Order Tracking

• Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.

4. Delivery

• Delivery Times: Delivery times vary depending on the shipping destination and the chosen shipping method. Please refer to the estimated delivery times provided during the checkout process.
• Delivery Delays: We are not responsible for delays caused by events beyond our control, including but not limited to customs processing, natural disasters, or carrier delays.

5. Order Changes and Cancellations

• Changes to Orders: Once an order has been placed, we are unable to make changes to the order, including changes to the shipping address.
• Order Cancellations: If you need to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

6. Returns and Refunds

Please refer to our Return and Refund Policy for information on returns, refunds, and exchanges.

7. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us.Max EPC, LLC – The Decent Nerd
3 Germay Dr, Unit 4 #2769
Wilmington, DE 19804
United States