Effective Date: November 25th, 2023
Returns Address: The Decent Nerd
Griseldestraat 16-2
1055 AW, Amsterdam, Netherlands
Web Shop & Brand: The Decent Nerd
Support Email: support@thedecentnerd.com
Return Timeframe: Customers are eligible to return products within 30 days from the date of delivery.
Return Conditions:
- Exchanges for different sizes or models require prior contact with our customer service team.
- All return and refund requests must be made by contacting customer service.
- Items must be returned in unused condition and with original packaging intact.
- Refunds will be processed only after the returned item has been received and examined.
Shipping Responsibility: The customer is responsible for the shipping costs associated with returns unless the return is due to a mistake on our part or a defective product.
Return Process:
- Contact our customer service team at support@thedecentnerd.com to initiate a return or refund request.
- Upon approval, pack the item securely and ship it to the provided return address.
- Once the returned item is received and verified, refunds will be processed to the original payment method used for purchase.
Exceptions:
- Items purchased during promotional periods or sales may have different return conditions. Please refer to the specific promotion details for clarification.
- Personalized or customized items may not be eligible for returns unless they are defective or damaged upon arrival.
Contact Information: For any inquiries regarding returns, refunds, or exchanges, please reach out to our customer service team at support@thedecentnerd.com.